Last updated: August, 2024

Thank you for shopping at JP Tiles Inc. We appreciate your business and are committed to providing you with high-quality products and services. If, for any reason, you are not completely satisfied with a purchase, we are here to help.

1. Returns

Eligibility

• • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• • Returns must be initiated within 30 days of the purchase date.

• • Custom orders and special-order items are not eligible for return unless they are defective or damaged upon delivery.

Non-Returnable Items

• • Sale items

• • Gift cards

• • Clearance items

• • Opened or used products

• • Custom orders
    
    

2. Return Process

• • To initiate a return, please contact us at [insert email] or [insert phone number] with your order number and the reason for the return.

• • Once your return request is approved, we will provide instructions on how and where to send your item. Please do not send items back without receiving these instructions.

• • You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable.
    
    

3. Refunds

Processing

• • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

• • Partial refunds may be granted in cases where items are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
    
    
    

4. Exchanges

• • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert email] or [insert phone number].

• • Exchanges must be initiated within 30 days of the purchase date.
    
    
    

5. Damaged or Defective Items

• • If you receive a damaged or defective item, please notify us immediately at [insert email] or [insert phone number]. We will arrange for the return or replacement of the item at no additional cost to you.
    
    
    

6. Shipping Returns

• • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).

• • Depending on your location, the time it may take for your exchanged product to reach you may vary.
    
    
    

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

9830 SW 77th Avenue, Suite #105 Miami, FL 33156
305.279.1911
info@jptilesinc.com